How to create a resume customer service manager?

Summary - a "visiting card" of any employee. Most often, it is with him that the acquaintance of the head of the company and the candidate for the position begins. How to avoid mistakes and stereotypes when filling out a resume of a customer service manager, make it informative and interesting for a potential employer?

Who is a client manager? This is a specialist advising visitors to the company regarding the features of the products or services offered, with a view to their further sale. Can say that client manager - the “face” of the company, on the correct presentation of which depends on its prosperity and profit. It is he who can both increase the customer flow and frighten off potential customers with his incompetence or an inconsiderate attitude. At the interview stage, the employer should “weed out” candidates who do not possess the necessary key skills and personality characteristics.

Consider the job responsibilities of a client manager:

• analysis of the target audience of the company, identification of needs;
• development and implementation of new customer search methods;
• drawing up a competent conversation algorithm with a potential customer;
• forecasting further relations with the client, his capabilities (including material);
• organization of negotiations at higher levels of leadership (if such a need arises), preparation of documents;
• work with objections;
• conclusion of contracts;
• maintaining good relations with regular customers, developing special offers (discounts, promotions);
• formation and maintenance of a customer base;
• analysis of the work of competing firms.

Now let's talk about the necessary personal qualities:

• initiative, activity, ability to analyze information;
• love for the acquisition of new knowledge, the desire for continuous self-improvement;
• high degree of working capacity;
• willingness to be responsible for decisions made;
• well-posed speech;
• high level of self-discipline;
• sociability and ability to be with the client "on the same wavelength";
• constant desire to increase the profitability of the company and their own earnings;
• ability to work in time trouble;
• focus on the end result;
• optimistic outlook on the world, resistance to external stress factors;
• self-confidence (in a good way, do not confuse with arrogance).

A competent resume for the position of client manager contains several main blocks. Let's consider them in order.

Here are indicated:

• FULL NAME.;
• Date of Birth;
• telephone;
• address of residence;
• e-mail.

Since a company may simultaneously have several vacancies for different specialists, mark in the resume which position you are interested in.

Of course, you need to omit high school education and start listing the places of study from a college, technical school or university. The years of the beginning and end of training, the name of the place of study (in full), specialty (in diploma) are indicated. In addition to basic vocational education, you must indicate all courses taken, advanced training, retraining (if any). However, there is a small correction: do not indicate those that are not related to the desired position. For example, a massage therapist or a manicurist will not help you become a good client manager and will not add “points” to you in the eyes of the employer.

Describe your professional career. First, indicate the last place of work (start and end dates of cooperation, position and job responsibilities), moving further in the opposite direction (to the first). If you have changed a lot of companies, building a career, you can not specify all of them (the employer may beware of the frequent change of places). If, on the contrary, your experience is small, it is recommended to mention all your achievements, for example:

• You did pre-diploma practice at a university at a company similar to the one you are currently working in.
• You wrote a course / diploma / dissertation on client management;
• you have experience in individual entrepreneurship.

Here, write everything that will add to your values ​​in the eyes of the employer: language skills, knowledge of basic and special computer programs, the presence of a driver’s license and personal vehicles, the ability to travel (or even change your place of residence), your willingness to work in time trouble.

The following are not out of place:

• about awards;
• about receiving a grant;
• the presence of a red diploma.

Write only about those that are useful to you in your work in the desired position.

When you graduate from a school or are fired from your previous job, you can ask your former teacher / supervisor to write and sign a letter of recommendation for you. In this case, you can mention its availability in your resume, as well as its readiness to present it at the request of the employer.

The summary does not need to indicate:

• Place of Birth;
• marital status;
• anthropometric indicators;
• who are you according to the horoscope;
• your religious preferences;
• nationality;
• hobbies (except for activities relevant to the profession).

The employer will be able to ask all these questions at the interview, so you should formulate concise answers to them.You can indicate in your resume the desired level of salary, however, this is not necessary. As for the style of writing. Of course, brevity is the sister of talent, and no one requires you to write an autobiography on 20 sheets. However, refrain from what has become a joke: “Do you know the manager’s 7 deadly sins? Creativity, sociability, activity, determination, learnability, diligence, stress resistance ". This listing of such seemingly necessary qualities is so stereotyped that it will become clear to the employer that it doesn’t smell of any “creativity” here.

The resume is printed on A4 sheets, the back of the sheet is not used. If the document is a two-page, do not fasten the sheets with a stapler, it is better to use a paper clip. Number the sheets; contact information should be duplicated on both. Use the classic font - Times New Roman, size 14. To highlight sub-items in the summary, use bold (not italic) font. In the upper right corner, place a 3x4 cm photo.