All about the profession of fire department manager

The profession of fire department controller is very responsible. And, probably, not everyone will like it. However, there are those who seek to master this particular specialty and work in the fire department. And for this, you need to know everything about this profession.

Fire Department Profession has its own characteristics, which must be taken into account when deciding to take this position. This work has strict schedule. Entering duty, one will no longer be able to go away on business or leave early. You need to understand that it is important to be on a combat post, because an emergency can happen at any moment, and the dispatcher is the person who first learns about it and helps coordinate further actions.

Work implies coordinated actions of the entire team, in which a lot depends on each. And the dispatcher is also a member of this team. The realities are such that the profession belongs to the category of those who constantly have to to be assembledready any minute make a quick decisionas well as support the one on the other end of the wire.

The employee of the fire department contact point is required to comply with the job description, which has a number of important points.

• The dispatcher receives all the phone calls received by the attendant’s console, he immediately transfers information on them to the necessary units, and also records them in the call log.
• The employee of this service must act clearly, without making any mistakes.
• He makes an assessment of the situation, paying attention to the place in which the fire occurred: institution, residential building, private sector. Depending on the complexity of the fire, the dispatcher reports what forces may be needed.
• The dispatcher monitors where and which fire brigades are currently located. He keeps in touch with them. He can orient and decide which brigade is easier and faster to approach the scene of the incident, and also has ideas about which equipment is in the unit and which is involved in the trips.
• The dispatcher notifies the team about the alarm and reports on where to go and what equipment will be required.
• A communication service employee should be well-versed in the city and the region, know what, where is it located and how it is more convenient to approach the source of fire.

Concerning of knowledgethat will be required to perform this work, they should extend to the field of technology with which to work. This means of communication, a personal computer, an interactive map. All this needs to be known thoroughly. Since the dispatcher is obliged to receive the call, enter the message in the log, notify the command about the emergency, he you need to be able to act quickly, have a good memory and reaction.

Requirements for knowledge of the area. This plays a huge role, because life and saving people depend on the speed of response of the dispatcher and the formation of the brigade. How to get to the place faster, how to better put out the fire extinguishing means and distribute the forces are very important nuances. And it all starts with the dispatcher. Sure, the dispatcher must know the name of the equipment that goes to fires, how it works and in what cases is necessary. No one requires a thorough knowledge of the technical aspects of this employee, but he should have a general idea of ​​these nuances. This will facilitate the work for himself, and give confidence in difficult situations.

Not only the above knowledge will be required in this profession. Some character traits are also very important. For example, an employee must be very attentive to details, restrained, stress-resistant, able to listen to a person, calm, ask the right questions if necessary, because sometimes a person calls the fire department in a state of panic, fear and anxiety. It is difficult for him to concentrate on the main thing, and the dispatcher needs to clarify important nuances. It depends on this sometimes how quickly it will be possible to help and save people. In some cases, the specialist should to orient a person how to act in a particular situation. For example, how to hold out in a burning apartment before the firefighters arrive, if all the paths to salvation are cut off. Or how to help a person, if he needs it, before the arrival of qualified specialists. Often, these very first steps play an important role in saving lives.

The dispatcher is responsible for the improper fulfillment of his duties, for violation of the work schedule, discipline in accordance with existing legislation and regulations of the Ministry of Emergencies. He must be responsible for the work, fulfill all the requirements, act according to the instructions.

But the most important, moral, aspect is the dispatcher, like every employee of the Ministry of Emergencies, bears responsibility to peoplebecause every alarming call has human lives. And much depends on the correct actions of the dispatcher.

If you want to become the dispatcher of the Ministry of Emergencies, you can go in different ways. Higher education in this case is optional. You can have a technical school or college diploma in a technical or humanitarian specialty. The main thing is to have the necessary skills and a great desire to master this profession. First, in any case, there will be an internship, during which you can see how experienced employees work and get acquainted with all the nuances.

The work of the PES dispatcher is based on duty. The schedule may be different, it depends on the organization. But in any case, the work is organized in such a way that after the shift the employees have enough time to rest and recover.

The workplace is equipped with the necessary equipment to receive and record calls, as well as the ability to control the movement of equipment along the streets and monitor the general situation. There is a rest and eating room where employees take turns to take a short break, have tea or coffee, and have lunch.

The salary of the MES dispatcher depends on many factors: work experience, region, bonuses and allowances. For example, an intern cannot immediately rely on high wages. But over time, it gradually increases. On average, a dispatcher can receive from 20 to 40 thousand rubles.