Etiquette and culture of business man behavior

The norms of behavior that exist today have evolved over a very long time, and in the modern world are important both in political and in cultural communication. Having gathered all these rules together, it can be noted that in order to show respect for the interlocutor, one will have to impose some restrictions on himself.

The word "etiquette" came to us from the French language, and translated means "manner of behavior." Modern etiquette includes all the rules of courtesy and good taste that are accepted in every cultural team.

Etiquette is divided into several varieties, for example:

• a set of rules and a culture of behavior established by monarchs is called court etiquette;
• the set of rules for officials that are used during business meetings or negotiations is called diplomatic etiquette;
• clearly regulated rules and norms of behavior of people working in the military sphere are called military etiquette;
• the forms of behavior, rules and traditions that citizens must observe during a conversation are called civic etiquette.

For people who are related to the business sphere, the main secret to achieving success is the ability to solve things during a meal.

Formal meetings are divided into several types. According to the time they are divided into daytime and evening, can be carried out with or without seating. There are a number of varieties of techniques, each of which has specific features and rules of conduct.

• Reception called the “Champagne Glass”is the easiest way to take. According to professional ethics, its average duration is 60 minutes; the beginning of a meeting is usually around 12:00.
• "Glass of wine" very similar to the above reception, but in this case the meeting is of a special nature - more serious things are discussed in a closer, trusting circle.
• A common type of formal meeting is breakfast. This does not mean that the appointment should be scheduled for the morning - for breakfast, they are usually invited to 12: 30-13: 00. Menus are selected based on national preferences. The first half hour is spent on coffee or tea, then about 60 minutes - directly on the meal.

• Duration of Cocktail is an average of 2 hours. The meeting is scheduled at 17: 00-18: 00. Throughout the reception, waiters serve drinks and small sandwiches, usually canapes. A meal with hot dishes is not excluded.
• A special honor is distinguished by lunch. Such a reception is organized strictly at 20: 00–20: 30. Lunch lasts for more than 2-3 hours, so you can not appoint it later than 21: 00.
• Reception "A la fourchette" organize at the same time as the "Cocktail". “A la buffet” means covered tables with hot dishes and various snacks. Invitees can choose their favorite snacks from the table and leave, so that other participants in the reception have the opportunity to go to the table. The main table, designed for important guests, should be arranged so that the invitees do not have their backs to it. They don’t sit at such receptions; the whole event is held exclusively while standing. If the reason for the reception is a national event, or it is arranged in honor of an honored guest, then at the end it is appropriate to show a movie or a small concert.

The following is a basic set of rules for men and women, which should be strictly adhered to in any public place during official events.

• The most honorable place is on the right, so a man must necessarily give it to a woman, and go to the left himself. This rule does not apply to men in military uniforms, as he can interfere with his companion, saluting civil servants with his right hand. If two women are next to a man, he must walk between them. If one of the fairer sex is much older, you should go to her left.
• According to moral standards, if a man escorts women, then stopping a taxi, you must first open the back door of the car for them, and sit in the front seat yourself. If the lady is alone, then the man should sit in the back seat next to her.
• The representative of the weaker sex is the first to enter the room, followed by a man. However, if there is a large heavy door ahead, then the representative of the stronger sex should enter first. Climbing the stairs, the man goes 1-2 steps below the woman, and going down, on the contrary, the lady goes a couple of steps behind.
• At the entrance to the theater or cinema, the companion should go in front, but directly in the hall the man goes first.
• The appointment is made by a representative of the stronger sex, but making an appointment with a woman is acceptable.

To succeed in any craft and in any organization, each person must have patience, self-regulation, correctness and endurance. All these factors help create a business atmosphere in society, as well as ensure role balance in the work team. On this basis, every boss and every subordinate must learn some rules that will help build good relationships in the workplace.

• The attitude of the boss to all subordinates should be the same. You can not show sympathy for one and dislike for another. Workers need to be impartial.
• The manager must evenly distribute responsibilities among all employees. The powers should also be clearly delineated, not based on the principles and personal attitude of the leader to the subordinate.
• The leader must always monitor how his order is carried out, and it does not matter how much he trusts his subordinate. You must be able to correctly combine the fair distribution of work with constant monitoring. However, “standing over the soul” of an employee or constantly reminding about one task is also not worth it.

• The boss’s serious attitude towards employees is often diluted with humor and a positive attitude, but with jokes you need to be very careful. Constant jokes in the office will completely eradicate discipline. You can’t joke with the older generation, they can take it as disrespect.
• During a meeting with employees, the manager must know in advance what he will talk about. You should always be prepared to amend your conversation plan based on information that your subordinate will provide.
• The meeting of the leader and subordinate should be scheduled in a place where nothing will distract them during the conversation.
• During the dialogue with the employee should discuss all the work that he performed, and not a specific part of it.
• The manager should devote employees to their plans for the next three months, as well as analyze the past three. It is necessary to comment on the current work, speak out about what task the employee did well, and which needs improvement.
• It is necessary to reach agreement on everything - so the employee will feel the obligation to fulfill the order given to him.

The rules are as follows:

• The negotiator should have a clearly defined goal. Negotiating is worthwhile only when both parties know what exactly they want to see as a result of the conversation. If there is no goal, then during the dialogue with the client or partners it will be difficult to figure out what you need to stand on to the end, and what you can refuse.
• The terms of the agreement must be studied before signing the documents and agreeing on positions. This point is ignored by many people. The paper must be read and delved into what is written there. If some points are not fully understood, you should first clarify them, and only then sign them. With obscure terms you need to familiarize yourself in advance.
• Ambiguity in negotiations is strictly prohibited. Any moment of the agreement should be disclosed in detail in order to avoid different interpretations of the same provisions.
• Record and document everything. If you have reached some kind of agreement, its provisions must be written down. It is recommended at the end once again to fully formulate the point of view of the opposite side in your own words, so that it confirms everything, or refutes individual points, indicating a misunderstanding.

• Talking with friends is the hardest. Remember that in business, friendship should be in the background. When negotiating with loved ones, you need to be very careful, because in such situations a lot of misunderstanding appears, which can cause future conflicts. Also, do not infringe on your interests, even if in front of you is a friend.
• Sometimes it’s worth giving way.To defend one’s position is right, but sometimes it’s necessary to give in, as the earth is round, and you can meet your counterpart again in the future. Therefore, in order to maintain productivity, it is better to yield where it is acceptable.
• Words must be answered. This is the main aspect during negotiation. Ethical standards state: both parties must clearly follow the agreement reached, no matter whether the agreement is signed and stamped or limited to a handshake. A person who breaks promises will easily bury his reputation.

Conflict of interest implies that the employee’s job assignment is complicated by the fact that by doing so he will harm himself, his close relatives or friends. In such cases, the employee is obliged to report on the conflict of interests to the boss, and he, in turn, is obliged to transfer the execution of such a task to someone else, so as not to force the subordinate to choose between professional reputation and peace of mind.

The initiator of the conflict is a person who comes forward with insults or demands against his interlocutor, expressing his dissatisfaction. No one will like it if they accuse him of something, therefore, he will fight back. Therefore, the initiator of the conflict should be treated fairly, without violating the laws of behavioral etiquette.

• Do not bring the conflict to a critical point, expanding the reason why your interlocutor is unhappy. A person who creates conflict must always follow this rule. It is forbidden to find fault and insult. Because of this, the parties can forget the essence of the conflict and become mired in accusations.
• On the verge of conflict, a positive claim should be formulated. Before presenting it, it is advised to weigh all the possible outcomes of the negotiations.
• During negotiations you need to be emotionally restrained. You should monitor your tone during communication so as not to provoke a conflict or aggravate it.
• During the conflict it is forbidden to touch on personal topics and self-esteem of the interlocutor. Claims for work should not flow into personal insult.

What you need to know:

• During communication, you need to be able to listen, without interrupting and correctly understanding the meaning of what was said by the interlocutor.
• You must be able to correctly express your thoughts in group communication or in public.
• With all people should be good relations, no matter whether it is a leader or subordinate.
• During communication, you need to find common ground between you and your interlocutor.
• A man who has a proper vocabulary will never tire his interlocutor.
• Words should be pronounced calmly and pleasantly. A person speaking at negotiations should have good diction without an accent.
• The key is the manner of conversation. Get rid of slang, swear words, as well as parasitic words to make a good impression on your interlocutor.

See more in the next video about the culture of business man behavior.