Business ethics: rules and regulations

In business circles, there is a specific communication, which helps the parties to successfully communicate, work productively and achieve their goals. In this article we will talk about what business ethics is and how to use it in practice.

It should be noted that business ethics is not a set of legal rules established at the legislative level. Usually they are guided by her in entrepreneurial work behind the scenes.

Consider its features:

• The first is honesty. This indicator should apply to all colleagues, customers, and even competing firms. It is moral and moral qualities that are the core business of the company. In order for a business to be profitable, it is necessary to conduct negotiations correctly, competently manage and resolve conflicts.
• National and cultural traditions worth exploring in advance. So you can show respect and win the sympathy of foreign colleagues with whom you are building a business.
• Correct behavior help create a positive image of the company and the leader. Team management will also be successful. Thanks to a favorable reputation, the level of confidence of buyers and investors will increase.

Business ethics are norms of behavior, rules and principles that help regulate behavior at work. These are the basics by which goals are achieved. When the parties recognize and apply these rules, then business partners more easily find ways to joint cooperation, and lead successful joint activities.

The definition of rules of business ethics characterizes the relationship between different parties in the business sector. Knowing the main norms and rules, you can correctly stay in critical situations and communication conditions, predict the behavior of your colleagues. It is interesting that the term “business ethics” itself is close in meaning to the word “order”. Of course, this is about doing business. Different areas of research on this topic agree that the basis of business ethics is work as a moral value that helps emphasize human dignity.

Etiquette - the rules of human behavior in a particular social environment. Business etiquette incorporates various conditions of greeting, correspondence, negotiations. Observing it, you can level out possible mistakes, form the image of a reliable person. Every entrepreneur must understand that etiquette and its observance will open up new horizons for him.

As for business ethics, its purpose and structure are similar. Wherein business ethics involves a set of certain rules that are generally followed in business circles. This also includes such categories as the style of work, relationships with partners, the appearance of the employee, the basics of document management.

The basic principles include commitment, responsibility, honesty. Of course, the conduct of any business will be based on constant contacts, negotiations, and the implementation of important transactions. Therefore, entrepreneurs should be able to build relationships, correctly show themselves in any circumstances, improve their good communication skills.

The types of business communication include several impressive groups:

• The first should include oral methods. They are divided into monological and dialogical. The first include a greeting, sales speech, informational presentations, and a report. Dialogical ones include business conversation, conversation, negotiations, interviews, discussions, meetings, press conferences. Such methods of business communication allow you to establish a verbal relationship with a person.

• Another group - written. The characteristic of such remote interaction also helps to establish contacts, but without direct “live” communication. Here you can note the official documents: business letter, instruction, statement. All of them will be different in internal content. For example, a document can be material (includes the exchange of objects, results of activities), cognitive (when they change knowledge), motivational (here they exchange interests), activity (skills act as a means of exchange).

Codex (from Latin codex) is a set of rules. This is a single systematic normative act that regulates a certain area of ​​public relations. It is the code of business ethics that provides effective assistance to company employees, their responsibility and other important issues. It is being developed on the basis of public standards of business ethics, as well as Russian and foreign documents that define best corporate governance practices. This is the Code of Corporate Conduct.

It is thanks to him that the main values ​​of each company are determined:

• Effective work. The company is always responsible to team mates and other participants in the work process. Each company wants to increase its profit, to be effective. This will be the main value.
• Another value is employees. Those tasks for which coordinated work is directed will be successfully achieved. Therefore, it is in the company's interest to disclose the talents of its employees and their abilities.
• Responsible attitude. Each firm should be aware of its social responsibility. This means that the company is conscientious and honest in the processes of market economy.

• Partnership For the successful functioning of the company, you need to win and strengthen business partnerships. Only then can significant results be achieved when there is long-term mutually beneficial cooperation. In this case, both parties must respect each other. The company must create motivation for its employees to achieve its goals and goals.
• Indicators of morality. It is important not only to comply with all laws, but also to lead your company to profit with the help of simple "human" principles. These include honesty, justice, decency.

Business ethics will operate on the basis of a particular profession, its focus. The main function is to facilitate the effective implementation of tasks. Business ethics is a kind of mediator. It incorporates the interests of society and professional groups of the population, as well as individually of each individual.

You must follow the basic rules for successful business. This applies to dating, greetings, meetings, meetings. Any interaction with working partners, colleagues or investors should always be rational.

It is also important to show understanding to business partners. A careful attitude will help to develop mutually acceptable solutions.

An important rule is to provide reliable information. False data will affect the situation not in your favor. Nor should you teach your partners. It is better to try to negotiate with the other side and understand their actions and desires.

There are the following ethical principles of business communication ethics.I am:

• It is necessary to carry out all actions on time. Punctuality - An important feature of the success of enterprising people. Any lateness will have a bad effect on the work. They will also tell you that this person is unreliable. To keep up with everything, experts advise adding 25% to the period that, as you think, is needed to carry out important work.
• Confidentiality. It is worth remembering that you should keep all the secrets of the institution as well as personal secrets. Do not retell any information you hear from a colleague, manager, or subordinate.
• Friendly atmosphereFriendly workers. It is always worth behaving extremely politely at work. At the same time, you do not need to make friends with everyone, but it is always worth showing goodwill. This will help you in your work and career growth.

• Attentive attitude. Respect for the opinions of others is the basis. Try to understand why a situation has occurred. You should also listen to criticism, the important advice of workers. In this case, you can not lose confidence in yourself.
• Appearance. An important point is the clothes. You should skillfully enter the environment, adopt a similar style. You need to look neat, stylish.
• Literacy. Whatever the situation, you need to speak and write competently. This applies to negotiations and correspondence. The use of swearing phrases is unacceptable, including if you give an example of a phrase of another person.

There are multiple norms of ethical behavior for the leader, colleagues of each organization.Their manifestation mainly consists of knowledge, and also depends on the desire of everyone to work fruitfully and effectively. There are also special rules that can help prevent conflicts. These include:

• When disagreements arise, forms of contactless interaction should be used. This will help emotions to calm down a bit and make decisions more balanced.
• Assign only those employees who hold high positions in the company and also have all the necessary powers to negotiate disputes.
• It is better to attract a qualified specialist in the first stage of the conflict. This will help prevent a possible deterioration of the situation, material and moral losses.
• It is necessary to use even small chances to achieve a truce.
• If it was not possible to resolve the controversial issue, then the dispute is considered in pre-trial or judicial order.

In business, it is important to maintain a culture of communication. If you speak the client’s language, you can conclude the most profitable contracts. Corporate ethics, listening skills, as well as knowledge of the traditions of our partners will help create a positive image of the company and conclude mutually beneficial transactions.

The roots of business ethics are a thing of the past when relationships were just beginning to emerge between people. In medieval Europe, the basis for such business relationships is the pursuit of profit. Now at the enterprise or in the company this principle is also present. Also important are the moral qualities of employees. All this allows you to establish strong contacts with the right partners.

Any team consists of different people - men and women, leaders and subordinates. Sooner or later there will be a conflict of interests - conflict situations. The further fruitful work will depend on how the company as a whole overcomes them. It is worth noting that conflict is the interaction of several people with dissimilar goals and interests. Conflicts arise for various reasons. For example, personal motives. These usually include the mismatch of positions in relation to self. There are also production reasons that are associated with the work process.

Also conflicts are unilateral, bilateral, and also false (occur due to misunderstandings and errors). It is worth noting that all conflicts have a different pace of development. It can be a little slow pace or fast and fast. As a result of the conflict, one side can win. You can also compromise or return to your previous state.

Choosing a way to resolve the conflict, the manager focuses on his professionalism and on a specific situation. You can do it fast. For example, when a person still shows only his dissatisfaction. It is better to immediately stop such a conflict until the stable work of the team has been disrupted. At the same time, the employee needs to have endurance and be organized. You can’t talk in elevated tones. This will further aggravate the situation.

Another effective way would be to use a neutralizing phrase. Each manager should have a couple of such techniques in his stock. You can also use another method. If we allow the client to talk it out, and the seller, for example, calmly listen to all the comments, then the conflict situation will be settled. At the core of business ethics is maintaining calm and self-control. It should be more patient.

It is also possible to resolve the conflict with the help of a third party, if the two parties do not find a compromise. For example, a sales manager can become such a third party. This will allow you to control the process, and also help to earn the trust of customers.

Now you know what business ethics is. Applying its norms and rules in practice, you can not only earn the trust and respect of employees, but also successfully develop your profitable business by establishing strong partnerships.

You will learn more about business etiquette and the culture of communication with colleagues from the next video.